Ekatra Yoga Ltd. (“Ekatra,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.

 

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website at https://www.ekatrayoga.com, contact us, inquire about our services, or interact with our online forms and services.

 

We handle personal information in accordance with applicable privacy laws, including Alberta’s Personal Information Protection Act (PIPA), where applicable.

 

1. Personal Information We Collect

 

The information we collect depends on how you interact with Ekatra. It may include:

 

Contact and identification information

 

• Name

• Email address

• Telephone number

• Other information you choose to provide when contacting us

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Class, membership, and program information

 

• Inquiries about yoga, Pilates, workshops, retreats, memberships, and teacher training

• Information submitted through registration or enrollment forms

• Booking, attendance, membership, and purchase information processed through our booking or payment platforms

 

Payment and transaction information

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Information​ relating to purchases, memberships, passes, courses, and other services

Transaction records required for accounting, payment processing, and business administration

 

Payments may be processed through third-party providers. We do not intend to collect or store full payment card details directly through our website unless specifically stated.

 

Information you voluntarily provide

 

Messages, feedback, questions, or survey responses.

Information about your interests or preferences relating to our offerings.

Information about physical limitations or practice considerations that you voluntarily share when relevant to your participation.

 

Please avoid submitting sensitive personal or medical information through general website forms unless it is necessary for your inquiry.

 

Website and technical information

 

When you visit our website, certain technical information may be collected automatically, depending on the website tools and settings in use. This may include your IP address, browser type, device information, pages visited, referring website, and general website usage data.

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2. How We Use Your Information

 

We collect and use personal information for reasonable purposes related to operating Ekatra and providing our services, including to:

 

• Respond to questions and requests.

• Provide information about classes, memberships, workshops, retreats, and teacher training.

• Process registrations, purchases, bookings, and payments.

• Administer memberships, programs, and customer accounts.

• Send service-related communications, including confirmations, updates, and important notices.

• Send promotional emails or newsletters where permitted by law and in accordance with your preferences.

• Improve our website, services, programming, and customer experience.

• Maintain business, accounting, and transaction records.

• Protect our website, systems, staff, students, and business from fraud, misuse, or security risks.

• Meet legal, regulatory, and contractual obligations.

 

We limit our collection, use, and disclosure of personal information to purposes that are reasonable and appropriate in the circumstances.

 

3. Email Communications and Marketing

 

If you subscribe to our mailing list, request information, or otherwise consent to receive marketing communications, we may send you updates about Ekatra classes, special offers, workshops, retreats, teacher training, and studio news.

 

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.

 

Unsubscribing from promotional emails does not prevent us from sending necessary service-related communications, such as booking confirmations, payment notices, or important program updates.

 

We handle commercial electronic messages in accordance with applicable requirements, including Canada's Anti-Spam Legislation (CASL).

 

4. Cookies and Website Analytics

 

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, measure website performance, or improve our online communications.

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Depending on the tools enabled on our website, these technologies may collect information about how visitors use our pages.

 

You may be able to manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

 

If we use third-party analytics, advertising, or tracking tools, those providers may collect information through their own technologies and handle it according to their respective privacy policies.

Where required, we will obtain consent before using technologies that require it.

 

5. When We Share Personal Information

 

We do not sell your personal information.

 

We may share personal information with service providers where reasonably necessary to operate Ekatra and provide our services. These may include providers that support:

 

Website hosting and website management

Class scheduling, booking, and membership administration, including Mindbody where applicable

Online course delivery and teacher training registration, including Teachable where applicable

Payment processing and accounting

Email communications and mailing lists

Website analytics, security, and technical support

 

These providers may process information on our behalf or under their own terms and privacy policies, depending on the service being used.

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We may also disclose personal information where required or authorized by law, to respond to lawful requests, to protect our legal rights, or in connection with a business transaction where permitted by applicable law.

 

We aim to share only the information reasonably necessary for the relevant purpose.

 

6. Third-Party Websites and Services

 

Our website may contain links to external websites, booking platforms, online course portals, social media platforms, or other third-party services.

 

When you follow a link to another website or use an external service, that provider's privacy policy and terms may apply. Ekatra does not control the privacy practices or security of independent third-party websites.

 

We encourage you to review the applicable privacy policies before submitting personal information through those services.

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7. Storage and Processing Outside Canada

 

Some third-party service providers may store or process personal information outside Alberta or Canada. Where this occurs, your information may be subject to the laws of the jurisdiction in which it is processed, including laws that may permit access by government authorities.

 

Where applicable, we will provide information about relevant service providers and how to obtain information about their privacy practices, in accordance with Alberta's privacy requirements.

 

The locations in which information is stored or processed depend on the services and platforms we use.

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8. How We Protect Your Information

 

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.

 

Access to personal information is limited to individuals and service providers who reasonably need it for their work.

 

No website, electronic transmission, or storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

 

If a privacy breach occurs, we will respond in accordance with applicable legal requirements.

 

9. How Long We Keep Your Information

 

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal and accounting obligations, resolve disputes, and enforce agreements.

 

When personal information is no longer required, we take reasonable steps to securely destroy it or remove identifying details, subject to applicable legal requirements and legitimate business recordkeeping needs.

 

Retention periods may differ depending on the type of information and the service involved.

 

10. Your Privacy Rights

 

• Subject to applicable law and any relevant exceptions, you may request to:

• Learn whether we hold personal information about you.

• Access personal information we hold about you.

• Request corrections to information that is inaccurate or incomplete.

• Withdraw consent to certain collection, use, or disclosure of your personal information.

• Unsubscribe from marketing communications.

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Withdrawing consent may affect our ability to provide certain services where the information is necessary to fulfil your request or maintain your account. Some information may need to be retained to meet legal obligations or resolve outstanding matters.

 

To make a privacy request, please contact us using the details below. We may need to verify your identity before responding.

 

11. Children's and Teenagers' Information

 

Ekatra offers certain programs for younger participants. Where personal information is collected in connection with a child or teenager's registration or participation, we handle that information for the purposes of administering the program, communicating with the participant or their parent or guardian where appropriate, and supporting safe participation.

 

Where required by law or appropriate to the circumstances, we will seek consent from a parent or legal guardian before collecting, using, or disclosing a minor's personal information.We ask that individuals provide only the information reasonably necessary for registration and participation.

 

12. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our services, website tools, information practices, or legal obligations.

 

The updated version will be published on our website with a revised effective date. We encourage you to review this page periodically.

 

13. Contact Us

 

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to raise a privacy concern, please contact:

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Ekatra Yoga Studio + Ekatra’s School of Traditional YogaLeduc, Alberta, Canada.

 

Privacy contact: Studio Manager

Email: ekatrayoga.connect@gmail.com

 

We will review privacy inquiries and respond within the time required by applicable law.