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Studio Policies & Etiquette

Welcome to Ekatra. These guidelines help us maintain a supportive, consistent, and sacred environment for all who practice with us. Thank you for honouring the space, the practice, and one another.

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Booking Your Classes

  • All bookings are made through MINDBODY.

  • Enrollment opens 7 days in advance.

  • Always reserve your spot prior to arriving- classes may be cancelled if enrollment is low (see “Minimum Enrollment” below).

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Waitlist Information

  • When a class is full, you may join the waitlist through MINDBODY.

  • If you are waitlisted and can no longer attend, it is your responsibility to remove yourself.

  • When a spot opens, you will be automatically added to the class and notified.

  • Once added from the waitlist, standard cancellation policies apply.

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Cancellation Policies

Regular Classes

  • Cancellation window: 2 hours before class start time.

  • All cancellations must be made through MINDBODY only.

    • We do not accept cancellations by email, phone, or social media.

  • Late Cancellations & No-Shows:

    • Class-pass holders forfeit the pass used.

    • Unlimited members are charged a $10 fee per occurrence.

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Minimum Enrollment

  • Classes require a minimum of 2 students.

  • If fewer than 2 students are enrolled two hours before class, the class will be cancelled.

  • Enrolled students will receive a text message notification at that time.

  • Please ensure you register ahead of coming to the studio to avoid unexpected cancellations.

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Workshops, Events & Specialty Experiences

  • All workshops, events, and specialty offerings are final sale.

  • These sessions are higher in value and not included in memberships.

  • If you can no longer attend, cancellations are appreciated for planning purposes, but refunds are not available.

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Membership Policies

  • Six-month memberships are non-cancellable for any reason.

  • One pause is permitted per six-month term, for up to one month.

  • Additional freezes or early cancellations are not offered.

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Arrival & Studio Access

  • Please arrive at least 10 minutes early so you can settle onto your mat before class begins.

  • Doors open 15 minutes before class and lock exactly at start time.

  • Late entry is not permitted to honour the container of the practice.

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In-Studio Etiquette:

Silent & Sacred Practice Rooms

  • Our studio rooms are silent spaces for grounding, presence, and personal practice.

  • Please honour the quiet.

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Personal Belongings

  • Only mat, towel, and water may be brought into the practice room.

  • All other belongings must be placed in the cubbies or lockers provided.

  • Phones must be off or on silent, even when stored outside the room.

  • Smartwatches must also be silenced.

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Amenities & Rentals

  • Mat rentals are available for $2.

  • Shower time is limited to 10 minutes to respect others and your instructor’s post-class schedule.

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